Orders / Returns
Returns
A straightforward process for eligible garments and order issues.
The final return address and support email must be added before the store opens. This summary does not replace the refund policy presented at checkout.
Return window
Our planned policy accepts eligible return requests within 30 days of delivery. Items must be unworn, unwashed, unaltered, free of odors or marks, and returned with original tags and packaging.
Starting a return
Contact us through the contact page with your order number and the reason for return. Do not send an item without authorization. Approved instructions and the return destination will be provided by support.
Return shipping
Unless an item is defective, damaged, or incorrect, the customer is expected to cover return shipping. Original shipping charges are not refundable. Use a trackable service; we cannot guarantee receipt of untracked returns.
Damaged or incorrect orders
Contact us promptly after delivery with the order number and clear photographs. If the item is confirmed defective, damaged in transit, or incorrect, we will work to replace it or issue an appropriate refund.
Final-sale items
Gift cards, personalized items, and products explicitly marked final sale are not eligible for return except where required by law.
Refund timing
Approved refunds are sent to the original payment method after inspection. Banks and payment providers may require additional time to post the funds.